Troubleshoot connection issues

If you encounter a connection issue that cannot be resolved by reloading Nuclino, please try the following:

  • Make sure that your internet connection is working.

  • Make sure that no network settings, software, or devices (e.g. a proxy, firewall, antivirus software, or VPN) are interfering with your connection. In particular, HTTPS and WSS traffic on port 443 should not be blocked or interfered with.

If the issue persists, please contact us.