Team wiki & knowledge base

Endless email loops, disconnected Google Docs, important information lost in the abyss of Confluence – we've all been there. Documenting and sharing knowledge is an essential part of team collaboration, but in practice, things tend to get chaotic.

The good news is, it doesn't have to be this way, and setting up a beautiful and fully functional team wiki or knowledge base is easier than you think.

Here's how you can have your internal wiki up and running in under 5 minutes.

nuclino knowledge base

Step 1: Create a workspace

Let's start by setting up a workspace for your new team wiki.

nuclino-create-wiki-workspace

To set up your workspace, you will need to configure:

  • The default view of your wiki.

    You have the choice between the list, board, graph, and recent views. For a wiki, having a clear structure is key, making the list view a great choice, as it illustrates the hierarchy in a simple and easy to understand way. Don't worry, you can always change it later!

  • Privacy.

    You can make your workspace public – visible and accessible to your whole team – or private, so that only you and added members can see it. In most cases, the team wiki should be public – after all, the goal is to break through silos, not create new ones!

  • Access rights.

    Can all your team members edit the content by default or should your wiki be read-only? The best choice here depends on many factors, including the size of your team, type of content you want to share, who is expected to contribute, and so on.

Step 2: Organize it into sections

Content in Nuclino is made up of items (think of them as docs or pages) that are grouped in clusters (which act as tags or folders). You can learn more in Nuclino 101.

When deciding on the overall structure for your team wiki, separate the content that you plan to share with your team into broad categories – and create a cluster for each.

nuclino-create-clusters

For example, you may want to include:

  • Company information

  • HR policies

  • How-to guides

  • Meeting notes

  • FAQ

Step 3: Add content

Now that you have the core structure in place, time to populate your wiki with content.

A Nuclino item can contain text, images, lists, tables, and more – click the [+] button when you're on a new line in the editor or trigger a slash command (/) to get an entire list of the possibilities. When referencing different pages within your wiki, type @ to easily create an internal link.

You may also want to create an overview page to welcome your team members and give them some guidance on where to find what.

nuclino-wiki-page-edit-content

💡 Nuclino Tips:

Pin your wiki overview item to the top to make it the first page every team member sees when they open the workspace.

Step 4: Invite and onboard your team

Your wiki is ready to be shared with your team!

If you haven't added any members to your Nuclino team yet, you can easily do that by clicking "Invite People" at the top right corner of the app and add the email addresses of your team members. Or better – create a shareable link and paste it in your team's chat or email group to save time.

If your team members are already using Nuclino, add them to the new wiki in the workspace settings.

nuclino-invite-members-team-wiki

💡 Nuclino Tips:

If you want new team members to automatically be added to your wiki workspace, you can make it a default workspace.

Step 5: Configure access rights

Access rights help you control who can view and edit the content of your wiki. They can be configured in the Workspace Settings.

nuclino-wiki-workspace-settings

There are two workspace member roles in Nuclino: Editor and Reader:

  • Editors have full access in the scope of a workspace. For example, they can invite new workspace members and modify all workspace content.

  • Readers have limited access to a workspace and can only view items and clusters.

It is important to encourage contributions from all members, but it's also necessary to keep confidential information safe – choose carefully which team members should get editing rights in your new wiki. Assign the Reader role to any member that generally isn't expected to contribute content to the workspace. Learn more about roles and permissions in Nuclino.


👏 You're all set!

Have questions or looking for more tips? Email us at contact@nuclino.com!

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